Privacy Policy

1. Information we collect

We collect information in three ways: information you give us, information collected automatically, and information from our service providers.

• Information you provide: your name, email address, phone number, business name, website, and anything you type into a conversation with Nova, a lead form, or a booking form, including notes about your business and its challenges.
• Conversations with Nova: the full text of your chat, the pages you were on, and any details you share. Conversations are stored so our team can follow up and so Nova can pick up where you left off.
• Booking details: the time you choose, your timezone, and the name and email used for the calendar invitation.
• Automatically collected information: the pages you view, how long you stay, how far you scroll, links and buttons you click, your browser and device type, screen size, referring page, and approximate location (country and region) derived from your IP address. This is used by Nova to offer help at the right moment and by us to understand how the Site is used.
• Identifiers we set: a random visitor ID and session ID stored in your browser so Nova can recognise a returning visitor and keep a conversation together across pages, plus your cookie-consent choice.

2. How we use information

• To run the Site and Nova, answer your questions, and remember your conversation.
• To schedule discovery calls, send calendar invitations, reminders, and follow-up emails you have asked for or that relate to a call you booked.
• To create and maintain a contact record for your business in our customer relationship management system so we can respond to you and, where appropriate, prepare a Business AI Opportunity Report.
• To connect you with a member of our team during a live chat handoff.
• To understand which topics and pages matter to visitors, improve Nova’s answers, and improve the Site.
• To protect the Site, prevent abuse, and comply with the law.

We do not sell your personal information, and we do not share it with third parties for their own cross-context behavioral advertising. We do not use the Site to serve targeted advertising.

3. How Nova uses AI

Nova is powered by large language models provided by third-party AI companies (currently OpenAI and Anthropic). To generate a reply, the text of your conversation, together with relevant material from our knowledge base and context about the page you are on, is sent to the provider that powers the response. We use these services under business terms that prohibit them from using your conversation to train their models.

Nova provides general business education and opportunity guidance. It is not a substitute for professional legal, financial, medical, tax, or other advice, and it can make mistakes. Please do not share sensitive personal information such as government identifiers, financial account numbers, or health information in a chat.

4. Cookies and similar technologies

The Site uses a small number of first-party technologies. We do not load advertising cookies or third-party analytics trackers.

• Strictly necessary: your cookie-consent choice, and the browser storage Nova needs to keep a chat open and to remember a conversation on this device for up to 24 hours.
• Activity and follow-up (optional): Nova’s visitor and session identifiers and the page-activity signals described above, used so Nova can reach out with relevant help while you browse. You can decline these in the cookie banner or under Cookie preferences in the footer; Nova will still work when you open it.

You can also clear or block browser storage in your browser settings. Doing so may reset your conversation with Nova.

5. How we share information

We share personal information only with service providers that help us operate, and only for the purposes described in this policy:

• Hosting, database, and storage providers that run the Site, Nova, and our customer records (currently Supabase).
• AI model providers that generate Nova’s replies (currently OpenAI and Anthropic).
• Email delivery providers that send calendar invitations, reminders, and follow-up messages (currently Postmark).
• Geolocation services that map an IP address to an approximate country and region.
• Professional advisers, and authorities where required by law, to protect our rights, or in connection with a merger, acquisition, or sale of assets, in which case we will notify you as required by law.

Service providers are contractually limited to using personal information on our behalf. We do not sell personal information.

6. Your choices and privacy rights

Depending on where you live, you may have rights under laws such as the California Consumer Privacy Act (as amended by the California Privacy Rights Act), and similar laws in Virginia, Colorado, Connecticut, Utah, Texas, Oregon, and other states. Where these apply, you have the right to:

• Know what personal information we have collected about you, the sources, the purposes, and the categories of third parties we have shared it with.
• Access and receive a copy of your personal information in a portable format.
• Correct inaccurate personal information.
• Delete personal information we hold about you, subject to legal exceptions.
• Opt out of the sale or sharing of personal information and of targeted advertising. Arise AI does not sell or share personal information for these purposes, so there is nothing to opt out of, but you may still submit a request and we will honour it.
• Limit the use of sensitive personal information. We do not use sensitive personal information for purposes that require this right.
• Not be discriminated against for exercising any of these rights.

To exercise a right, email jason@getarise.ai with the subject line “Privacy request” and tell us what you would like us to do. We will verify your identity by matching the details you provide against the information we hold, and we will respond within the time required by law (generally 45 days). You may authorise an agent to act for you; we will ask the agent for proof of authorisation. If we decline a request, you may appeal by replying to our response.

We treat Global Privacy Control signals sent by your browser as a request to opt out of sale or sharing where that right applies.

You can decline optional activity tracking at any time using Cookie preferences in the footer of every page.

7. Email communications

We send transactional emails such as booking confirmations, calendar invitations, and reminders. If we send marketing or follow-up emails, every message will identify Arise AI as the sender, include our postal address, and include a working way to unsubscribe, and we will honour opt-out requests promptly in line with the CAN-SPAM Act.

8. Data retention

We keep personal information for as long as needed for the purposes described above. Conversations and contact records are retained while we have an active relationship with you or a legitimate business reason to keep them, such as responding to a request you made, and are then deleted or anonymised. Booking records are kept for our business records. You may ask us to delete your information at any time as described in Section 6.

9. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information, including encrypted connections, access controls, and hosting with reputable providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Children’s privacy

The Site and Nova are intended for business owners and adults. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.

11. Visitors outside the United States

Arise AI operates in the United States and our service providers may process information in the United States and other countries. If you visit from outside the United States, you understand that your information will be transferred to and processed in the United States, where privacy laws may differ from those in your country.

12. Changes to this policy

We may update this Privacy Policy from time to time. The effective date at the top shows when it was last revised. If we make material changes, we will post the updated policy on the Site and, where appropriate, notify you by email or through a notice on the Site.

13. Contact us

Questions or requests about this policy can be sent to jason@getarise.ai or by mail to Arise AI, 304 South Jones Blvd #1747, Las Vegas, NV 89107.